Return and Exchange Policy
At Virnatto, we strive to ensure your complete satisfaction with our products and services. Please read the following Return and Exchange Policy to understand your rights and our procedures for handling returns and exchanges.
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1. General Information
1.1. Eligibility: This policy applies to all products purchased directly through the Virnatto website or authorized sales channels. Custom or bespoke items are not eligible for return or exchange unless they are damaged upon receipt.
1.2. Condition: To be eligible for a return or exchange, items must be in their original condition, unused, and accompanied by the original packaging and proof of purchase.
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2. Return Policy
2.1. Timeframe: Returns must be initiated within 14 days of receiving the product.
2.2. Process: To start a return, please contact us at email@virnatto.com within 14 days of receiving your order. Include your order number, reason for return, and any supporting documentation or photos (if applicable). Returns must also be shipped using a method that requires delivery to our address with proof of signature. We will provide you with a return authorization and further instructions.
2.3. Shipping Costs: The customer is responsible for return shipping costs unless the item was received damaged. We recommend using a trackable shipping method to ensure the safe return of your item.
2.4. Refunds: Refunds will be processed within 7-10 business days after the returned item has been received and inspected. Refunds will be issued to the original payment method.
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3. Exchange Policy
3.1. Eligibility: Exchanges are subject to product availability. If the desired item is not in stock, a refund or store credit will be offered.
3.2. Timeframe: Exchange requests must be made within 14 days of receiving the product.
3.3. Process: Contact us at email@virnatto.com to arrange an exchange. We will provide guidance on returning the original item and shipping the replacement.
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4. Damaged Items
4.1. Inspection: We carefully inspect each item before shipping to ensure quality. However, if you receive a damaged or defective product, please notify us immediately upon receipt.
4.2. Resolution: Provide photos of the damage and the original packaging. We will either replace the item at no additional cost or issue a full refund.
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5. Exceptions
5.1. Custom or Bespoke Items: Items made to order or customized to your specifications are non-refundable unless defective.
5.2. Sale Items: Items purchased on sale or at a discounted price are not eligible for return or exchange, unless otherwise stated.
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6. Contact Us
If you have any questions or need assistance with a return or exchange, please contact us:
Email: virnatto@gmail.com
Phone: +33 755488851
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