At Virnatto, we aim to provide a seamless shipping experience to our customers.

Please review the details of our shipping policy below to understand how we process and deliver orders.

​

1. General Information

1.1. Availability: We ship to most countries worldwide. Virnatto is proud to offer global shipping to our customers, with no destination being out of reach. Please note that some restrictions may apply to specific destinations due to local regulations.
1.2. Processing Time: Orders are typically processed within 1-3 business days. Custom or bespoke items may require additional processing time, which will be communicated to you during the purchase process.
1.3. Shipping Carriers: We partner with reputable carriers to ensure safe and timely delivery, such as UPS, FedEx, and local postal services.

​

2. Shipping Costs
2.1. Calculation: We use a flat shipping rate to keep things simple — no matter where you are or what you order.
2.2. Transparency: The shipping cost will be clearly shown at checkout before you complete your purchase.
2.3. Updates: If we ever change our shipping policy, we’ll let you know right here.
2.4. Free Shipping: Free shipping may be available for orders that meet specific criteria, such as a minimum purchase amount. Please check our website or promotional materials for current offers.

​

3. Delivery Times

3.1. Estimated Delivery: Delivery times vary depending on the destination and shipping method selected. Standard delivery within Europe typically takes 5-10 business days, while international shipments may take 10-20 business days.
3.2. Delays: Unexpected delays due to customs processing, weather conditions, or other unforeseen circumstances may occur. We are not responsible for delays caused by the shipping carrier.

​

4. Customs and Duties

4.1. Import Taxes: International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient.
4.2. Documentation: Virnatto provides all necessary documentation to facilitate customs clearance. However, additional information may be required by local authorities.

​

5. Order Tracking

5.1. Tracking Information: Once your order has been shipped, you will receive an email with tracking details to monitor your shipment’s progress.
5.2. Updates: Tracking updates may take up to 24 hours to appear after shipping.

​

6. Damaged or Lost Shipments

6.1. Damaged Goods: If your order arrives damaged, please contact us within 7 days of receipt with photographs of the packaging and items. We will work to resolve the issue promptly.
6.2. Lost Shipments: If you believe your shipment has been lost, please contact us. We will coordinate with the carrier to investigate and resolve the issue.

​

7. Returns and Exchanges

For details on how to return or exchange items, please refer to our Return and Exchange Policy.

​

8. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us at:
Email: virnatto@gmail.com
Phone: +33 755488851